An Air Canada flight from Costa Rica to Toronto was delayed for over two whole days due to a simple mistake made by the flight crew, who made a mistake when undertaking a headcount.
Milton, Ontario lawyer, Pam Machado said during the ordeal, Air Canada staff were of little help and the only person who tried to explain the situation was the captain who patiently answered people’s questions after the flight was cancelled.
Air Canada then put the passengers up in a hotel for the night and provided food vouchers.
However, Machado says when they arrived back at the airport on Monday, check-in was even more atrocious than the day before, claiming they were ‘being herded like cats.’
To make matters worse, the makeup flight took off about two and a half hours later than scheduled.
Machado said the delay cost her and her partner dearly. She said she missed a day at the office and her partner missed the first day of a three month police training program.
Air Canada said they would be refunding the passengers for the return portion of the trip but a passenger rights expert says the airline did not do enough.
According to Dr. Gabor Lukacs, the efforts made by the airline were a start but that Air Canada is still responsible for things like “lost wages and parking their car an extra day.”