For years passengers have been traveling on airlines and experiencing trouble. Trouble in airports can be anywhere from delays, cancelled flights to overbooking. When this happens to you, it is quite the inconvenience. The time has come when regulators have established rules to allow passengers to collect compensation for this sort of scenario. Thomas Cook Airlines is a big player in the airline industry in the UK and is often faced with being at the forefront of these flight delay compensation claims. Below is a brief synopsis of the company with regards to punctuality as well flight delay compensation and how you can file a claim.
Thomas Cook Airlines
Thomas Cook Airlines is a British airline based in Manchester, England. It was established in 1999 and operations began in March of 2000. They operate to approximately 72 destinations worldwide with a fleet of 34 aircrafts that service mainly through Manchester and Gatwick Airports. The group has a combined fleet of 90 aircraft. Thomas Cook Airlines transported a total of 6.6 millions passengers in 2016 and was voted the world’s leading charter airline at the 2016 world travel awards. It has also been said that they are the most recognized name in in UK leisure travel.
2016 was an impressively punctual year for Thomas Cook Airlines flights out of the UK. Nevertheless, delays and cancellations did still occur. In 2016 Thomas Cook Airlines fared far better than most of their counterparts in terms of flight punctuality. Only 11 flights were either cancelled or delayed more than 3 hours throughout the year which no doubt shine some light on their 2016 world travel award accolade.
Thomas Cook has made great strides in both acknowledging customer claims and issuing payouts in a timely fashion. They do still sometimes have to be taken to court but at least they are making an effort to be better.
Flight Delay Compensation
Flight Compensation Regulation 261/2004 was established by UK Law to require compensation for passengers if they are denied boarding, their flight is cancelled, their flight is overbooked or if they have a long delay. There are a few restrictions however. Under EU rules, a passenger is entitled up to €600 if your flight arrives at its destination more than three hours late. A claim can be made for delays up to six years ago but will not accept anything further out. You must have departed from an airport within Europe or arrived at an airport within europe on a european airline. You are also not entitled to compensations of any kind if you have been excluded from a flight due to justifiable reasons, e.g. in connection with your health, common or operational security or inadequate travel documents.
Tips to Consider When Flying
With these regulations in place, and the fact you know you are able to file a claim for this type of compensation, it is important to consider the following when traveling. These tips will help you in the event there is a delay or burden in your flight plan.
Make sure you arrive for your flight on time. Even if you know the flight is delayed, there has been some claims that were denied because they failed to do this. It is crucial to know your rights as a passenger and be sure to insist you are properly taken care of. Make sure to ask for internet access, food, water and phones. These should automatically be provided in the event of a delay or cancellation. Remember that if you accept vouchers or coupons from the airline at the time of departure, you may be forfeiting your right to file a claim. Do not accept any coupons or vouchers if you want to file a claim. They also may ask you to sign a document to waive any future claims, be sure not to do this otherwise you will not be able to claim flight delay compensation. Be sure to be cognisant of the fact that time is of the essence. Make sure to file your claim in a timely manner because depending on the country where the incident took place than you might miss the time period available to file claims. Also, if your luggage is delayed, immediately contact the personnel in the arrival hall and fill out the complaint. If you leave the airport, your complaint of a missing or delayed baggage submitted later is likely to be rejected.
If it has been a business flight and your ticket was paid by the company, never give up – the compensation must be paid to a person whose name appears on the ticket, rather than the payer for the flight.
The key to flight delay compensation is knowing your rights. If you know the above information and know what information and documents to save in the event of flight delay, cancellation or overbooking, than the process should be seamless.
How to File
Thomas Cook Airlines has information available on their site on how to file a claim. The easiest way to file is to hire a company that will walk you through the process from start to finish. They have the resources and the connections that, for a small fee, will allow you to seamlessly receive your compensation. You can research different companies online and do your homework to see what fee is charged and what type of cases they have encountered/won. A good success rate, referral or reviews about a company are helpful as well. This type of service is helpful because a lot of patience and time is needed.
Hopefully the information above has provided you with some information on Thomas Cook Airlines and their flight delay compensation views. By following our tips and tricks you should be on your way to a good claim experience.