Everyone looks forward to a vacation. A vacation allows you to escape your everyday life and visit a different place to either relax or explore. One aspect of a long distance vacation that is inevitable is dealing with airports and airlines. Generally these experiences are seamless and only add a positive vibe to your holiday, but on the other hand, there are some instances that could be horrible and ruin your trip. Anywhere from delayed flights, lost luggage, poor customer service, the list could go on and on.
When it comes to delayed flights in the United Kingdom and European Union, you may have the option of filing for delayed flight compensation. There are set rules and regulations set that depending on the length of your delay and situation with the flight, airlines are legally required to provide you with certain things and operate in a certain way under these circumstances. By using particular criteria you can calculate what you are owed, there are calculators available to help you calculate your compensation. Thomson Airlines is one of the largest airlines in the UK and also one of the company names that customers have filed complaints about delays for.
TUI Airways is a company derived from Thomson Airways and Thomson Holidays. It is one of the leading charter airlines in the world and they offer flights from the United Kingdom and the Republic of Ireland to many destinations. It is the third largest UK airline by total passengers and has its head office located in Luton, Bedfordshire. TUA Airways officially changed its legal name from Thomson Airways to TUI Airways on 2 October 2017.
Thomson Flight Delay History
Thomson had an on time arrival rate per hour of 68.22% in 2016 according to records. The company’s punctuality tends to differ often, it is such a large company that the experience of delays must be inevitable. Punctuality is something they strive and aim for on a daily basis but there are always problems. Three in ten Thomson flights arrive late — double the industry norm, according to claims firm Flight-Delayed.co.uk. Flights can be delayed minutes, hours, or even sometimes days so the severity of the delays are vast.
Dawson Vs Thomson Airways Case
There are many cases regarding flight delay compensation in the books. Some are more well known than others. One popular case is the Dawson vs Thomson Airways case. In May of 2014 a case was taken to court that created case law to help all future flight delay compensation claims in England. The case involved flight number BY5143. This flight was scheduled to go from London to the Dominican Republic on 25 December 2006 at 11:30 am. The flight was delayed for 6 hours and 26 minutes.
The case began when a claim was filed against Thomson Airways Ltd. for €600. This amount was determined because of the length of the delay and the distance of the flight. This case started in small claims court but then once the complexity of the situation was discovered, it was moved to a multi-track hearing. Thomson first tried to defend themselves against the claim but then backed down and said they would pay the money but the event occurred too long ago (more than 2 years).
This didn’t fly in court. In the end Dawson was awarded the €600 in flight compensation. This was huge for the industry because it created binding case law in flight delay compensation. It allows for UK residents to claim up to €600 in compensation for delays as far back as six years.
Flight Delay Compensation Rules
Under EU rules, a passenger is entitled up to €600 if your flight arrives at its destination more than three hours late. A claim can be made for delays up to six years ago. There are a few restrictions however. You must have departed from an airport within Europe or arrived at an airport within europe on a european airline. They also have compensation available if your flight was overbooked and they didn’t have a seat available to you, if your flight didn’t take place or you missed your connecting flight as a result of their flight delay.
Thomson Airways Claims
As previously mentioned, Thomson Airways is one of the largest airlines in the UK. With this you can assume that there are flight delays and thus many flight delay compensation claims filed against them. Many passengers who have filed claims against Thomson have had complaints with how they handle the requests. There are cases where they have refused to pay for certain circumstances claiming they are out of their control. Situations like broken toilets or staff shortages which are clearly in their control.
They have also been known to take a long time to process claims. Thomson sometimes takes up to six months to reply to customers. They have been known to loose paperwork delaying the claims as well, this means customers have to re-submit their paperwork which is a hassle.
How to File A Claim
So if you have experienced any of the above mentioned flight delay issues and want to file a claim against Thomson or any other airline in the UK or EU, what should you do? There are many resources available to you. Do your research online to find a professional that will help you do the right thing. There are sites that offer services with a “no win no fee” compensation which means that you do not have to pay them a fee unless they win your case. Use the flight delay compensation calculators available to determine what your potential compensation would be and go from there.