Five of the biggest airline in the world have been warned by the UK’s civil aviation authority that they all face the prospect of being taken to court, unless the airlines pay out compensation to passengers whose flights were delayed or cancelled, whilst passengers were travelling with the airlines. The airlines in question are:
The CAA said that the five airlines admitted that they do not pay out compensation to passengers for delayed or cancelled flights of three hours or more, which is in contravention of EU law, which states that passengers have the right to seek compensation if their flight was delayed for more than three hours.
The Telegraph website reported more on this story.
Passengers are legally entitled to compensation in the form of a cash payment of up to €400 (£338), or €600 (£508) for delays of more than four hours on flights of over 3,500km.
This includes all flights departing from the EU, regardless of the airline’s nationality, and also covers connecting flights. The only exemption is if the airline can claim the delay was due to extraordinary circumstances.
Richard Moriarty, director of consumers and markets at the CAA, said the airlines’ refusal to pay was disappointing.
“Any disruption to a flight is frustrating for passengers, but delays that cause people to miss connecting flights have a particularly damaging effect on people’s travel plans,” he said.
“That’s why there are clear laws in place to make sure passengers that experience this type of disruption are looked after by their airline and compensated when the disruption was in the airline’s control.”