Passengers on the American Airlines flight, AA13, have roundly criticized the actions of the American airline as passengers saw the plane depart Birmingham Airport, last Monday at 9am and then without warning change course and turn around over the western region of Ireland and land at London Heathrow airport. No passengers were warned that the flight was being aborted and in addition to this, passengers prior to the plane leaving Birmingham, had to endure a three hour delay at the Airport.
Once the plane landed at Heathrow around midday, American Airlines charted a new plane, which then flew the passengers to Dallas. Passengers on the flight told the expressandstar.co.uk, that the overall experience left a lot to be desired.
From the expressandstar.co.uk
Dr Alasdair Brooks, from Lichfield, a editor of a history newsletter, was on board the flight as part of a journey to Dallas.
The 47-year-old said: “First it was an hour-and-a-half delay to get on the plane, and then we were stuck on the tarmac for more than an hour.
“The only thing we were told was there was a problem with the front tyre.”
“Then after setting off, the pilot came on to say there were two means of providing pressure to the cabin, and one had failed, meaning he had decided to turn around.
“It was frustrating, but the passengers were understanding.
“However, when we got to Heathrow we were left with little information on what to do next.
“They provided food and a hotel, but it was unclear where to go to get flight to the US.”
Dr Brooks, editor of Post-Medieval Archaeology, added: “American have handled the situation really badly, starting with the lack of information on why we were three hours late taking off to begin with, and continuing through to their handling of passengers with connecting flight in New York.”