In a letter, recently published on the website: traveller.com.au, a passenger who traveled on a Qantas flight from Melbourne Airport in Australia’s second city, Melbourne to Hong Kong International Airport in Hong Kong talked about how her flight had been delayed for over two hours and she praised the actions of Qantas, who responded to the unforeseen holdup by providing all the passengers on the flight with five-star accommodation, in a downtown hotel.
This service provided by the Australian carrier stands in stark contrast to the way some other airlines have treated their passengers during a flight delay.
Due to a mechanical fault (which required a part to be flown into Hong Kong from Australia) passengers were provided with five-star downtown accommodation and meals for two nights. We received regular updates from Qantas as to our expected departure day and time.
I doubt very much that any of the budget airlines would similarly care for delayed clients. I would have been more than happy to endure an even longer delay.