In the UK there are many popular tourist and vacation spots available both inside and outside of the country. Because traveling is so popular, so is transportation services. One of the main forms of getting to your favorite holiday spots is by airplane. Airports are booming with business and are very fast paced environments to experience. With all of the hustle and bustle you may have experienced both good and bad times. Sometimes the security lines can be seamless and your flights on time and others you just can’t catch a break.
For the times that you do have a rough start or end to your vacation, the UK developed EU 261/2004 Regulation, where you have the right to claim compensation up to €600 in case of canceled or delayed flights from the airline. There are obviously stipulations and restrictions on the compensation from the airlines but for the most part the UK has made it possible for the airlines to be responsible for their delays. All of the major airlines are familiar with this set regulation and try to do their best with their punctuality. Lufthansa Airlines is one of the major players in the airway space. As one of the largest airlines in the UK they have had their share with delays and compensation payouts. Below is a brief synopsis of the airline and what to do if you ever experience flight delays.
Lufthansa Airlines is one of the biggest airlines not only in the UK but also in Europe. They have their headquarters at Cologne Airport but their primary hubs are at Frankfurt and Munich Airports. According to some sources they arrive within 15 minutes of their arrival time 83.21% of the time. However, with it being such a big company and big fleet the delays are inevitable.
Flight Delay Compensation
Flight Compensation Regulation 261/2004 was established as an EU law and went into effect on 17 February 2005. This regulation established rules on compensation and assistance to passengers who experience substandard flights. Specifically, it requires compensation for passengers if they are denied boarding, their flight is cancelled, their flight is overbooked or if they have a long delay. The compensation has been set up to €600. The amount awarded is based upon the duration of the flight and the distance of the flight. It does not take ticket price into account. The longer the flight, the more compensation you will receive. The shorter the flight, the less compensation you will receive.
Besides compensation, this regulation sets standards for what should be provided to passengers and when. For example, airlines must provide refreshments and accommodations when it is appropriate.
Will they pay?
With the formation of flight compensation regulations, airlines are required to pay if you have the proof. The problem is that certain situations can be tricky and some airlines will try to find the loophole to get out of it. Carriers will go great lengths to evade paying compensation. Some airlines will take you to court to get out of paying the compensation. Their main defense when it comes to flight delay compensation is extraordinary circumstances. A lot of times the airlines will claim what occurred was due to extraordinary circumstances and is not their fault. When something causes a flight to be delayed, cancelled, overbooked they will want it to appear it is not their fault because otherwise they are required to pay. Typical examples of such circumstances would be freak weather conditions, acts of sabotage or terrorism, unexpected flight safety shortcomings, political or civil unrest, hidden manufacturing defects.
Freak weather conditions would include a tornado, flood, hurricane that is out of their control or uncommon/unexpected for that time of year or location. If you live in the south and are hit by a snowstorm than that would be unexpected. Acts of sabotage or terrorism are obviously out of the hands of airlines. If someone hijacks a plane or damages a part of the plane, it is definitely an extraordinary circumstance. This is the same for political or civil unrest. As far as hidden manufacturing defects, this is an extraordinary circumstance because it isn’t just maintenance of the plane that should be handled by the airline. It is a defect in the actual aircraft that is out of their control. Airlines will try to use all of these instances to cover themselves in passenger claims.
Who can help?
With the ruling set, it is mandatory for airlines to respond to claims and payout what they are owed within reason according to the regulation. There are different resources available to passengers to help them file claims. Passengers can go the route of doing it on their own or can use the services of a claim coordinating company.
There are many firms and sites that offer services that will help you handle the claim from start to finish. They often have the resources and connections to make this process a smooth one. Make sure to use a reputable business who knows what they are doing. Look at their success rate and fees to make sure they are a good choice. A “no win no fee” structure is ideal for this type of service because then you won’t have to pay them unless they win you any compensation. They will charge a fee but you will need to determine what is best for you.
If you have the time and patience to do it on your own than that is a possibility and you can contact the airlines directly. There are typically forms and information on filing claims on each airline’s website.
If you have flown Lufthansa or any of the major carriers in the UK than it is important to follow these steps in obtaining the compensation you deserve.