Vueling Airlines S.A. is an airline based in Greater Barcelona in El Prat de Llobregat and it is a Spanish discount airline, which is the biggest airline in the country.
As well as having a hub in Barcelona-El prat Airport it also has one in Rome at Leonardo da Vinci-Fiumicino airport. It also has additional bases in various airports across Europe including Valencia. A Coruna, Seville, Alicante, Santiago de Compostela, Amsterdam, Paris-Orly, Bilbao, Palma de Mallorca, Florence, Malaga, Madrid and Ibiza in the summer.
It serves over 100 destinations and as well as flying across Europe it also takes passengers to Asia and Africa.
The airline was established in 2004 and its first flight was between Ibiza and Barcelona. It started with just two Airbus A320 and was based in Barcelona and served four airports: Palma de Mallorca, Paris-Charles de Gaulle, Ibiza and Brussels. Its name came about by a combination of the Spanish word for flight which is vuelo and adding the English –ing to the end of it. In 2005 it added a second base in Madrid and then a new base was added in 2007 and then in 2009.
Up until 2007 Vueling was owned by Apax Partners, Grupo Planeto, JetBlue Airways and the management team but Apax Partners sold their stake in the company.
There were then two profit warnings issued for the company and the chairman and two company directors resigned. Shares were also suspended and things did not look good.
However the company took on Barbara Cassano as chairman of the board in September who had previously been the Chief Executive of UK airline, Go which was a budget airline. This led to a company restructuring and it picked up, becoming profitable again in the middle of 2009. This happened just after they agreed to merge with Clickair which were a rival budget airline also based in Spain.
The plan was to make it easier to compete in the Spanish market and to mitigate high fuel costs. The new company kept the Vueling name but the Chief executive was Alex Cruz who had been chief executive of Clickair. European regulators scrutinised the deal as it gave the airline a competitive advantage on 19 of the routes that it supported and it became to second largest Spanish carrier flying 8.2 million passengers in 2009.
More recently it has expanded its bases again including Toulouse which later closed, Amsterdam, Rome, Florence and Brussels (which was later closed). It also expanding its aircraft range including a further nine airbuses by the end of 2011. It currently has 5 Airbus A319-100, 87 Airbus A320-200 and 15 Airbus A321-200 with orders for 47 Airbus A320neo. However in July 2016 it encountered problems which lead to an investigation by authorities in Spain. There were many delays and cancellations and permanently cancelled some flights. It shut down some of its bases and cancelled another route in 2017. These frequent delays have led to it having poor reviews, despite the fact that they have been praised for additional service for special needs passengers.
These cancellations led to problems for those people that had booked flights and they were able to get a refund for their ticket or fly to the nearest airport. Refunds are available on cancelled or delayed flights under the EU regulation 261/2004 which covers all EU based airlines such as this one. It is possible to claim back the cost of the flight and it may also be possible to get extra compensation as well depending on whether the flight was cancelled or delayed.
A flight has to be more than three hours late arriving at its destination before you can claim any compensation and the amount will depend on how long the delay was for and how long the flight was. A cancellation is slightly different, with a refund or alternative tickets being options but extra compensation a possibility as well.
Certain delays are not covered by compensation though. This is because some are caused by things out of the control of the airline, such as weather or political unrest but delays due to technical faults or staff shortages can be compensated for.
It is worth checking up all the details and seeing whether you are due any compensation for any flights that you have made with Vueling as you could be due some compensation even for flights that took place up to five years ago. The compensation will also cover flights where you could have been not allowed to board. This can happen when an airline overbooks seats on a flight (which is very common) and then everyone turns up so there is simply not enough room for everyone. You can volunteer to wait for the next flight and personally negotiate compensation with the airline and if this happens you will not be due any more. However, if there are not volunteers the airline will choose people to leave, perhaps those that booked last, checked in last or paid the least for their tickets. If this happens to you, then you should be able to claim some compensation.
It is simple to do this as well, you just need to have evidence that you were on the flight and you should be able to make a claim to the company. It could be possible for you to get up to 600 Euros back depending on whether your flight was delayed, cancelled or you were not allowed to board. It is therefore worth investigating as many people are getting compensation and if you are due some then you should try to get it. It will pay you back for the inconvenience that happened at the time but also give you some cash which could be extremely useful. It is not that difficult to do either, just fill in a few details on a form and see what happens.