According to a new study two British Airlines have been found to be the worst airlines responsible when it comes to dealing with flight delay compensation.
Data gleaned from a survey showed that Luton Based Easyjet ranked number two, based on it’s performance when factors such as delays and compensation handed out to passengers were assessed.
The other British airline to make the list was Virgin which was placed one spot below in third. Both airlines have strenuously dismissed the results and have questioned the methods in which the results were gathered.
However both airlines were ranked behind the Portuguese carrier SATA, which was placed last in the list, with a score of 5.2.
The list consisted for thirty airlines who were graded on three factors. Punctuality, the amount of time it takes an airline to refund a cancelled or delayed flight and the amount of occasions in which an airline was found to have refused to make a repayment, even though the flight claim was genuine and real.
At other end of the scale, the survey found that Qatar Airways was the best performing airline, finishing first with a score of 8.9, followed by the Netherlands carrier; KLM-Dutch Airlines in position number two, Riga, Latvia based AirBaltic and The German carrier Lufthansa, in spots three and four respectively.
British Airways and Flybe were the highest placed British airlines on the list. British Airways scored 7.8, which placed it ninth on the list and Flybe was given a tally of 7.7, which positioned the airline fourteenth in the poll.
Airlines Dispute the Findings
Easyjet was quick to react to the study saying that it had a stellar record when it came to making compensation payments to its customers and the findings of the study were wrong.
“We do not recognise these findings. EasyJet has been commended by its regulator the CAA (Civil Aviation Authority) for its handling of EU261 claims and we will always pay compensation when it is due.”
When asked for a comment, a spokesman for Virgin Airlines said: “We strongly question the validity of this report. We do everything we can to respond as quickly as possible and on average pay all eligible EU261 claims 14 days after receipt.”
Easyjet was graded a score of 5.8 out of a possible ten, due in large part of its poor record in handling and taking care of new claims. This score puts Easyjet in a group of the worst performing airlines in the world.
When comparing the score of Easyjet against the opposing UK based carriers, like British Airways for instance a reason given for this higher sum was that British Airways was better than Easyjet at servicing its customers, yet however BA was criticized for the time it took to work through its claims, with the list hinting at an element of red-tape being experienced by people who wished to receive compensation for their delayed flight.
The highest placed American carrier on the list was Delta Air Lines, which is based out of Hartsfield–Jackson Atlanta International Airport in Atlanta, Georgia. It scored 7.6 and ranked fifteenth.
United Airlines, which is the world’s second largest airline was given 7.4 out of ten and made the list at position twenty. Whilst American Airlines, which is based out of Fort Worth, Texas and is the largest airline in the world by the number of airplanes it owns and flies and its annual revenue – attained a score of 7.35 and a listing on position twenty-one on the survey.